Frequently Asked Questions

While walk-ins are welcome when capacity allows, we strongly recommend scheduling an appointment to ensure we can give your vehicle proper attention. Same-day appointments are often available, especially for urgent repairs. Book online or call (662) 843-6280 to schedule.

It depends on the service needed. Routine maintenance like oil changes can often be done while you wait. More complex repairs typically take 1-3 days. When you schedule, we'll give you an estimated completion time and call you if anything changes. We respect your time and strive to complete work as efficiently as possible without sacrificing quality.

Yes, we provide free written estimates for all services. After our inspection, we'll explain what needs attention, show you photos of any issues, and provide a detailed estimate before beginning any work. You approve the price before we proceed—always.

We accept cash, checks, all major credit cards (Visa, MasterCard, American Express, Discover), and debit cards. We also offer financing options through Synchrony for larger repair expenses. Ask us for details if you need payment arrangements.

Absolutely. All parts and labor are covered by our 12-month/12,000-mile warranty. If you experience any issues related to our repair work within that period, we'll correct it at no charge. Manufacturer warranties on parts (which can be longer) are passed through to you.

Yes! Our waiting area is comfortable with air conditioning, complimentary WiFi, and refreshments. If you prefer to leave your vehicle, we offer complimentary shuttle service within Cleveland and surrounding areas.

Yes, our certified technicians are trained on domestic vehicles (Ford, Chevrolet, Dodge/ RAM, GMC) and imports (Toyota, Honda, Nissan, Hyundai, Kia, and others). We have the diagnostic equipment and tools for virtually any make and model on the road today.

We understand that unexpected repairs can strain a budget. We offer several options: financing through Synchrony, payment plans for established customers, and we'll help you prioritize repairs so you can address safety-critical items first and plan for less urgent work. We'll work with you to find a solution.

Modern engines typically require oil changes every 5,000-7,500 miles with conventional oil or 7,500-10,000 miles with full synthetic. However, if you frequently tow, drive in dusty conditions, make many short trips, or drive extensively in stop-and-go traffic, more frequent changes may be beneficial. Check your owner's manual for manufacturer recommendations.

Warning signs include squealing or grinding noises when braking, a spongy or long pedal, vehicle pulling to one side, or dashboard warning lights. Even without symptoms, we recommend inspection every 12,000 miles or annually to catch wear before it becomes a safety issue.

Our comprehensive inspection covers: fluid levels and condition, battery health, belt and hose condition, brake system (pads, rotors, lines), tire tread depth and pressure, suspension components, exhaust system, lights and electrical, and undercarriage for leaks or damage. You'll receive a written report with photos.

Yes, we sell and install tires from major brands. We can source tires for most vehicles and offer competitive pricing. If we don't have your size in stock, we can usually get them within 1-2 business days. We also perform wheel alignments with tire purchases.